Practice Policy on Sharing of Patient Information
Health Hub Doctors Woorim is bound by the Federal Privacy Act (1988), The National Privacy Principles the Information Privacy Act 2009.
Our mission is to provide the highest standard of patient care incorporating a holistic approach to diagnosis and management of illness. This hub is committed to promoting high quality, patient-centred care with all health services working together in providing fully integrated care for the patient. HHDW offers a variety of patient-centred services that will be a mixture of bulk-billed and private. We do not discriminate in the provision of excellent care and strive to provide the best care possible to our patients.
Our goal is to ensure the overall well-being of every one of our patients. We aim to ensure excellence in care by ensuring excellence in all aspects of our hub. We endeavor to provide patients with the best and most current treatments, methods, materials, and equipment within our resource capabilities to ensure that the patients receive the high quality of service they have come to expect. We believe that patients come first. Teamwork is highly valued and encouraged within the practice to promote a harmonious and productive environment. We hold great importance in ethical and responsible behavior as essential to maintaining the trust and loyalty of our patients.
What is Patient Information?
For each patient we have an individual patient health record (paper, electronic, or a combination of both) containing all clinical information held by our practice relating to that patient.
Patient information is anything that includes medical details, family information, name, address, employment and other demographic data, past medical and social history, current health issues and future medical care, Medicare number, accounts details and any health information such as a medical or personal opinion about a person’s health, disability or health status.
How do we collect patient information?
We collect your information when you complete a new patient form, when we update your details over the phone, when you book an appointment online, or when a doctor updates your individual patient file during a consultation.
In other instances, this information may be collected from a third-party source. This may include relatives, or other health service providers. This will only be conducted if the patient has provided consent to the practice to collect their information from a third-party source; or, where it is not reasonable or practical to collect the information directly from the patient. This may include where the patient’s health is potentially at risk and their personal information is needed to provide them with emergency medical treatment.
Accessing your information, complaints and obtaining further information
If an individual wishes to:
Health Hub Doctors Woorim
Unit 3/ 6-8 North Street, Woorim QLD 4507
Please fill out the contact form below and we will respond to your message within 24-48 hours.